FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
United States, Canada, Mexico and Europe
How long does shipping take?
For personalized items 8-14 days. For non personalized items 5-7 days
How do I track my order?
You will be provided a USPS or UPS tracking number upon purchase
Returns
How do I return an item?
use the contact button or send an email to shannon@tomesandtroves.com
How long does it take to process my return?
14-30 days
Can I exchange for a different item?
Yes of equal or lesser value unless Personalized. No refunds on Personalized items unless misspelling error
General
Can I exchange a personalized item?
No unless there is a spelling error personalized items cannot be returned.